WhatsApp Business API

Over 1.6 billion people are using WhatsApp every day.

Using WhatsApp Business API to connect users, brands & companies can enjoy team collaboration on both sales and customer service, as well as automatic reply like chatbot features.

Building a wonderful customer experience to your users on WhatsApp

Online Traffic to Offline Store

1
Click to chat on WhatsApp within your wesbite
2
Select which store you want to connect
3
Chat and buy with the connected salesperson immediately
Generated HK $600,000 of additional revenue in 2 weeks, by using SUP RETAIL WhatsApp Chat Commerce.
Chairman & CEO | Lee Ching Yiu

With SUP RETAIL, all team members share a single Official WhatsApp Business API account to chat with customers

Team Collaboration on Sales and Customer Service

SUP RETAIL can support unlimited team members to use a single WhatsApp Business API to do sales and customer services.
  • Support Web & Mobile Apps
  • Support message status such as received or read.
  • Assign teammates to follow up
  • Support user tagging and segmentation
  • Support saved reply
All customer information and conversation records are permanently stored in a secured cloud server.

Intelligent Chatbot

With SUP RETAIL, you can setup an intelligent chatbot to do automated reply to users, and reduce the human effort for customer service.
  • Simple UI for Chatbot setup
  • DIY your chatbot anytime
  • Switch between hunan & bot
  • Multilingual support
Using chatbot to automatically serve your customers at the right time.

Broadcast Messages

With SUP RETAIL, you can schedule and send broadcast message, such as event notifications, arrival notifications.
  • Support text
  • Support images
  • Support videos
  • Support documents such as PDF, DOC, EXCEL, etc.
  • Support quick reply button
With reports to show the records of status, such as message sent, read, clicked, etc.

Enterprise-Level Report

SUP RETAIL provides a variety of different enterprise-level performance reports. It helps you to manage your teams’ KPI and performance.
  • Support Customer Service KPI Report
  • Support Sales Performance KPI Report
  • Support Broadcast Message Report

Who needs WhatsApp Business API？

Features WhatsApp Messenger WhatsApp Business App WhatsApp Business API
Type WhatsApp Personal WhatsApp Business WhatsApp Business Official Account
Business Info Display
Chat History Backup On Mobile On Mobile Cross-device synchronization from cloud storage
Saved Reply
Team Collaboration Supported by SUP RETAIL
Broadcast Messages Supported by SUP RETAIL
Chatbot Supported by SUP RETAIL
Green Tick
Application Method App Store App Store Apply through Official WhatsApp Business API Providers
WhatsApp Messenger
WhatsApp Business App
WhatsApp Business API
Type WhatsApp Business Official Account
Business Info Display
Chat History Backup Cross-device synchronization from cloud storage
Saved Reply
Team Collaboration Supported by SUP RETAIL
Broadcast Messages Supported by SUP RETAIL
Chatbot Supported by SUP RETAIL
Green Tick
Application Method Apply through Official WhatsApp Business API Providers

Who's also using WhatsApp Business API

All of them choose to use WhatsApp Business API Including Customer Brands and Businesses.
Watsons
Fortress
Timberland
Lukfook Jewellery
Sa Sa
Kidsland
(LEGO Certified Store)
Emperor Cinemas
Tom Lee Music
Eu Yan Sang
MaxChoice
Venchi
LUCULLUS
7-Eleven
Logitech
JHC
Electrolux
ecHome
Mead Johnson
Nestlebaby
XOVE

WhatsApp Business API official provider

SUP RETAIL provides the professional WhatsApp Business API application services.